Stop Ticket Scalping in Australia

Go in the Poll to say how much you would pay for a Ticket – click on "Worldwide Polls" on the left. Report ticket scalping yourself.

Football Federation Australia – A-League All Stars v Manchester United



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On 20 July 2013 a major sports event will be held at the ANZ Stadium in Sydney NSW, also known as Stadium Australia.   The A-League All Stars will play against the Manchester United team.   Within 2 minutes of Ticketek opening their online (computer) sales, all tickets were sold.  What does this mean?  That the event organisers should have staggered the tickets?  Well, yes, they did stagger the release of the tickets within 3 phases, the last release being in April 2013, yet still the demand has not equalled the supply.

Surely when people try to get tickets they are aware that demand usually doesn’t equal supply, so just like going in the Lottery, they “hedge their bets” and try at least to get in while they are available, and buy tickets when they are released, FOR THEIR ORIGINAL SALE PRICE.

FFA has reported that this match has had record interest from the public.  Not surprising, as many of Australia’s residents originally came from the United Kingdom.

The prices of the authorised tickets can be found at this page  HERE.   Category A tickets for Adults are $189.

While the conditions of entry to the Stadium per the Stadium Australia’s website only talk about taking in food and drink, etc. the ticket vendor or seller Ticketek imposes terms & conditions on all of its tickets.  When someone buys a ticket from Ticketek online, they are forced to tick a box whether they agree or not to Ticketek’s “terms and conditions”, which INCLUDE not on-selling the ticket for a profit, UNLESS authorised to do so.   Please see THIS post for exact details.

STSA has found that someone has bought at least 97 A-class tickets to the game, and is trying to sell each of them on eBay for a profit of $190.  If they do, then that means they gross 97 tickets times $190 or $18430 total profit.   Of course, they may not sell all of their tickets at a profit, but are certainly going to sell them at their original purchase prices at least.

Unfortunately, the seller does not specify the exact seat numbers, but rather gives a huge range of where the seats fall, and does not specify the exact seat numbers.

STSA wants online auctions such as eBay to make it compulsory for ticket sellers to list exact seat numbers in their advertisements.


Some will say that such will open things up to forgeries, once forgers know the seat numbers, but there are legitimate means for exchanging tickets or for selling tickets if the orginal buyer is genuinely not able to go to the event in question.  They don’t have to use eBay to sell their tickets.  What about “word of mouth”, emails to known distribution lists, or communicating with trustworthy closed groups (like work colleagues or neighbours perhaps)?

Event organisers / eventers can possibly help by setting up Facebook pages where tickets which fans genuinely can’t use (for unexpected reasons) can be sold at face value.  See this page  HERE  for information on how Radiohead tried to tackle the scalpers.  Ticket Trust is a UK organisation that facilitates the sale of tickets to certain Assoication of Independent Festival events.  Why can’t similiar facilities to Ticket Trust UK be set up in Australia??

Another means of tackling the scalpers is NOT to buy their tickets at their inflated prices, but to force them to sell them at their original prices.  This petition   HERE  gives clear steps which all the stakeholders involved can take to reduce ticket scalping.

In the UK and the USA there is   Stub Hub  which is an eBay subsidiary, but which just makes “ticket scalping” seem legitimate.


STSA wrote an email to Football Federation Australia – FFA – about the blatant eBay scalping above, and got a reply.  The enquiry and the response follow.

Sent: Friday, 3 May 2013 1:12 AM
To: Reception


As the FFA has said it will crack down on ticket scalpers, please take note of the information below and action this.  Also, if the event is a declared major event under the NSW Major Events Act 2009, then any selling of tickets to the event beyond the original purchase price means the law is being broken, so therefore the terms and conditions of the original tickets must be enforced.

We have been trying to find out if the event is a “declared major event” and finding it difficult to get that information, but the media may help us to find the answer.

Please notify the general public if it is a “declared major event” via your media channels / website.

It has come to our attention that someone on eBay is selling tickets for $200 more than what the original purchase price was.  Please go to the link below and request eBay to withdraw the listing.  The seat number range is given in the text of the listing so you should be able to verify the purchase price of the tickets.  It is not fair that some people such as these buy 100 tickets selling them at $200 profit each, trying to make a  huge total profit of $20000.

What about those who can’t afford $390 per ticket (including postage cost)?  Please do something about this.


Response from FFA, text in bold is highlighted by STSA.  From

Please note from the link below we are unable to ascertain the actual ticket purchaser therefore it is extremely difficult to cancel the tickets they have purchased. Unless they put the full details of their tickets on their listing the reality is we are unable to identify the actual ticket purchaser.

From a legal position we are unable to force Ebay to remove any seller from their site.

This event is not a Declared Event.

We have and will continue to monitor sites such as this and when able to have no hesitation in cancelling tickets if we can locate the original ticket purchaser to ensure we can get as many tickets into the hands of true fans as possible.



The hands of FFA are tied to some extent because of a lack of anti-scalping legisation, and because they don’t know the EXACT seat numbers in question.  Therefore, it is important that a message be sent to eBay to have ticket sellers list section, row and seat numbers for tickets.   Ticketek has said that:

As eBay is an open market auction site, they have not been contravening any laws and as such, people have been able to auction their tickets on the eBay site.

See  THIS  post here for details about Ticketek.  However, STSA received advice from the Department of Commerce (Western Australia) that the ticket sellers are the ones whom are responsible for enforcement of their terms and conditions.  See  THIS  post here for a detailed response from the Department of Commerce please.

Sadly, the ticket sellers such as Ticketek do not seem to have taken any action since 5 years ago, because their response to “ticket scalping” now is the same as it was 5 years ago.  There are steps they could take to combat ticket scalping as shown on this petition here.

eBay and Live Nation

Last year in October 2012, eBay Australia said that it would remove scalped tickets to PINK shows if the Event Organiser, Live Nation, asked them to do so.  However, as   THIS  post here shows, there was alot of to-ing and fro-ing and argy bargy between the two, with one claiming the other had to do something and neither showing the proof, so no action was taken in the end.   eBay said it needed a formal request from Live Nation, and Live Nation said that it had sent a formal request, but it is likely that they, Live Nation, never did formally request the ticket listings in question to be removed.





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